Have you ever been amazed

How well some people deal with a crisis

Great leaders remain calm in adversity

Assessing the situation carefully

Making measured decisions based on facts and data

Methodically turning chaos back into order

Great leadership starts with building a great team

Anticipating the skills needed to deal with uncertainty

Great leaders are usually well trained individuals

Dedicated to training and developing others

Earning the trust of their team

By delegating authority to those they trust

Have you ever been disappointed

In the poor performance of a really bad leader

One who adopts the whack-a-mole technique to solve problems

Not listening to good advice from his or her team

Throwing all resources at one big exploding problem

While other brewing problems are neglected until they too explode

Bad leaders heap out blame and punishment

To distract from their lack of ownership

When they cannot extinguish the fire quickly

They will light a bigger fire somewhere else 

Claiming victory when the first fire burns itself out

While denying all responsibility for the second fire